Terms and Conditions

1.1 KLAPP card

• KLAPP cards are plastic cards that are presented to a scanner on board Strætó buses to pay the fare.
• Customers top up their KLAPP cards through an access on “My pages” on www.klappid.is
• Fares on plastic cards are activated when the card is presented to a scanner on board the bus and the scanner indicates that the card has been read.
• Single ticket is valid for 75 minutes after the initial activation.
• The valid term of period passes is set to the first activation of a fare on board a bus

1.2 KLAPP app

• KLAPP app is available for smart phones on the App Store and Google Play.
• In the KLAPP app, customers can purchase single tickets or period passes for Strætó buses in the capital area.
• Customers can also top up their KLAPP app through “My pages” on www.klappid.is
• Fares in the KLAPP app are activated when the customer selects “Activate ticket” (“Virkja miða”) in the appThe fare is valid for 75 minutes after the initial activation
• The valid term of period passes is set to the first activation of a fare in the app.

1.3 KLAPP ten

• KLAPP ten is a paper card with 10 single tickets for adults, young people or elderly people.
• The paper card has a code that is scanned on board Strætó buses in the capital area.
• Fares on paper cards are activated when the card is presented to a scanner on board the bus and the scanner indicates that the card has been read.
• The screen on the scan indicates how many tickets are left on the paper card.
• Ticket is valid for 75 minutes after the initial activation
• It is not possible to top up KLAPP ten paper cards.

1.4 Discount fares

Discount fares are available for the following groups:

• Young people (12-17 years old)
• Elderly (67 years and older)
• Disabled people. (Required to confirm on “My pages” using electronic identifications)
• Students (18 years and older). (Required to confirm on “My pages” using electronic identifications)
• Employees of companies that have transport contract with Strætó. (Required to confirm on “My pages” using electronic identifications)

Children 6-11 years old ride free on Strætó buses in the capital area.

1.5 Old ticketing system, exchange tickets and cash payments.

Fares paid with cash or tickets on the bus are considered as spot payments. From 1. March 2022 it will no longer be an option to pay for fares with the old Strætó paper tickets. Strætó will give a deadline until 16. March 2022 to exchange old paper tickets for credit in the KLAPP ticketing system.

Transfer tickets, which are used to continue a ride in a second or a third bus, count as fares. Each bus tickets can only be used once, while exchange tickets can be used multiple times within the time limit stated on it. Spot payments are put in the farebox that is located next to the driver. Transfer tickets are just shown to the driver when entering the bus. Note: When paying with cash, drivers cannot give any change.

Holders of period passes in the old Strætó ticketing system shall allow the validity of the cards to expire before switching to the KLAPP ticketing system.

1.6 Confirmation of discount fares and zones

The driver and / or inspector may request that the passenger confirm his right to use the discount fare.

The passenger must always give the driver or inspector the opportunity to verify that the correct fare has been paid.

1.7 When traveling between zones.

The KLAPP ticketing system is not used in Strætó provincial buses. On boards provincial buses, customers can pay for fares with a debit or credit card, bus tickets, the old bus app or cash

The passenger pays a fare for each of zones he crosses. If the customer plans to travel through three zones, he/her pays a triple fare. If customers travels through four zones, he/her pays four times the fare and so on.

1.8 Kapp ( Capping)

Kapp caps how much you pay for the bus in one day or one week. You will be charged maximum for 3 adult tickets per day or 9 adult tickets per week.
Cap only applies to single general fares (one adult ticket), not discounted fares.

The DayCap is for one day and starts counting from the time the first buses start running according to the schedule, around 6:00 a.m., until the last buses stop running at around midnight.

It does not matter which day of the week you start using the WeekCap. Capping counts the day today and 6 days back. You can check further details regarding week and dayCapping for your fare media on “My Pages.”

You always must use the same fare media, such as the same credit- or debit card, Klapp card or the same Klappið app to fully exploit Kapp.
Active or expired tickets cannot be transferred between fare media to be capped together.

It is not possible to move Kapp-tickets (free ticket) between fare media.

Group tickets count as one ride, regardless of how many tickets are included in the group ticket.

Capping is only valid within the Klapp payment system used by Strætó in the capital area.

2.1

The KLAPP app may be used for devices that support Apple or Android operating systems (hereinafter referred to as smart devices). Fares purchased in KLAPP app are only valid in the Reykjavík capital area.

2.2

Strætó bs., ID number 500501-3160, (hereinafter referred to as Strætó) is the owner of the KLAPP app.

2.3

You can choose between logging into the app with a phone number or anonymously. Anonymous login is the user’s responsibility and if your access or the smart device is lost, all tickets and/or period passes are lost and cannot be refunded. By logging in with a phone number, the user ensures that tickets and/or period passes are always registered to that phone number and will therefore not be lost.

2.4

Single fares (tickets) purchased with smartphones or used with smart devices are valid from the time that they are activated and remain valid for the period stated by Strætó at any given time (75 minutes), never shorter, however, than the effective term of a change-over ticket. A monthly subscription is valid for one month and enters into effect as soon as it has been purchased. Period passes that are sent to KLAPP app are activated on their first use on the bus.

2.5

Smart devices must be connected to the Internet when a product is purchased. Smart devices are also subject to Internet connection, sufficient battery life and an unbroken screen when a product is activated and scanned on board the bus. It is the responsibility of the holder to ensure that there is Internet connection, sufficient battery life of the phone and unbroken screen while the device is in use.

2.6

In order to board the buses of Strætó, passengers must hold a valid ticket, period pass or other valid payment medium. The bus driver and Strætó inspectors may require evidence as to the reason a passenger is paying a discounted fee.

2.7

Change-over tickets cannot be obtained when paying by the KLAPP app; this applies both to the holder of the smart device in question and those accompanying them on the same ticket.

2.8

Copying or forging tickets in the KLAPP app is illegal. Offenders discovered using forged tickets or cards will be reported to the police.

2.9

If a ticket or period pass is forwarded to another phone number, it can only be used by the number to which it was sent and is removed from the device of the sender.

2.10

Period passes may be shared between the smart devices of the same user twice in a single month.

2.11

Fares in KLAPP app are presented to a scanner at the entrance of the bus when the customer enters the bus. The product must be activated prior to the passenger entering the bus.

2.12

Strætó’s inspectors and the bus driver may obtain further confirmation from the holder of the product in question, e.g., by requesting that the ticket holder shows other functions of the application or provide other evidence that the application is valid. The same applies to confirmation of period passes and the right of the customer to use discounted fares.

2.13

Products in the KLAPP app may be purchased by using credit and debit cards, i.e. VISA, MasterCard, VISA Electron and Maestro.

2.14

The value of purchased products is charged to the customer’s credit card when the product is sent to the smart device. The fare or period pass may be activated later.

2.15

When purchasing more than one fare at a time in KLAPP app, the user selects whether to purchase X number of tickets or a single ticket for X number of passengers (a group ticket).

2.16

When a group ticket is activated in KLAPP app, all tickets within the ticket are activated simultaneously.

2.17

When payment cards are registered for the KLAPP app service, they are converted over to a virtual number sequence in the web services of the payment processing company (Salt Pay). The payment card numbers are thus stored in a secure manner provided by the payment processor. Strætó is not responsible for credit card information sent to a payment processor through the application.

2.18

Payment for single fares and period passes are non-refundable, and purchased fares cannot be altered in the app.

2.19

Charges to credit cards for purchased smart fares and period passes are carried out in accordance with Strætó’s price lists at the time they are applied.

2.20

Should the customer request to terminate a period pass, it can be done at any time during the month without having an effect on the validity of the product that has been purchased.

2.21

Strætó reserves the right to send the users of the app notifications by means of text messages and messages through KLAPP app regarding the services of Strætó and KLAPP app.

2.22

Strætó reserves the right to remove access to a particular telephone number / smart device without notice if there is reason to suspect that the user of KLAPP app has misused the services or provided incorrect information when registering.

3.1

The following terms and conditions apply to “My pages” (Mínar síður) on www.Klappid.is, the service site of Klappið. The individual creating access to “My pages” undertakes to comply with the terms and conditions laid down by Strætó bs. on the use of the service site.

3.2

The owner of the access is the only person authorised to use their access to “My pages”. Owners may under no circumstances hand personal passwords over to a third party for use. In the event that a subscriber discloses information to a third party, their password and/or username, the subscriber is wholly responsible for such disclosure and its consequences.

3.3

Information on the use of “My pages” is intended for use by the account holder alone. Strætó bs. is not liable for any loss or damages that a customer may suffer in respect of the use of the service site of the Klapp, i.e. “My pages”.

3.4

Strætó bs. is not liable for damages caused by a third party to a customer in connections with their use of “My pages”.

3.5

The account holder is permitted to cancel their access at any time. Upon terminating an account, all personal data is destroyed; information in the services system of KLAPP app and transaction history is made non-personally identifiable.

3.6

Accounts that are inactive for four consecutive years will be terminated automatically. Upon terminating an account, all personal data is destroyed; information in the services system of the KLAPP app and transaction history is made non-personally identifiable

4.1

The minimum amount for topping up the KLAPP wallet is ISK 1,000.

4.2

Strætó bs. determines the maximum credit that the KLAPP owner may have in the wallet at any given time.

• The maximum credit in a KLAPP wallet is ISK 80,000 (applies as of and including 01.10.2021)
• In cases where a request for a refill will result in the maximum credit limit within the wallet being exceeded, the transaction cannot be completed

4.3

If the credit contained in the wallet is less than the cost of a single Strætó fare at any given time, the customer will be denied a fare from the scanner on board the bus and will not be able to use the KLAPP payment solution (card or app) until the customer has ensured that there is sufficient credit on the payment medium in question.

4.4

Unallocated credit within the wallet will expire after four years

5.1

The owner of a KLAPP access can activate an automatic top-up of the KLAPP wallet (Auto Top-Up) on “My pages” on www.Klappid.is.

5.2

To activate the auto top-up, the customer must have registered a valid payment card on the KLAPP access site

• VISA, MasterCard, Maestro, VISA debit and other valid cards by MasterCard can be registered for auto top-ups

5.3

The cardholder is responsible for ensuring that the card information is correctly registered and that there are sufficient authorisations on the card or account for the approval of charges for automatic top-ups to their KLAPP access.

5.4

The owner of a KLAPP access shall opt for a minimum amount in the KLAPP wallet before an automatic top-up is enabled.

• The minimum amount may never be less than the equivalent of a single general fare for Strætó (the amount is based on the Strætó price list in effect at any given time).

5.5

The owner of a KLAPP access decides what the amount of the automatic top-up shall be when the auto top-up is activated on “My pages”

• The amount of the auto top-up may never be less than ISK 1,500 or greater than ISK 25,000
• The owner of a KLAPP access can, at any time, change the amount of the auto top-up under the settings tab on “My Pages”

5.6

The owner of a KLAPP access can deactivate an automatic top-up at any time on “My pages” on www.klappid.is

• The owner of a KLAPP access with auto top-up is responsible for deactivating the auto top-up in the event of any suspicion of misuse of information or the account balance.

5.7

Strætó reserves the right to amend the following criteria:

• minimum amount of auto top-up
• maximum amount of auto top-up
• minimum credit in KLAPP wallet
• maximum credit in KLAPP wallet

6.1

If a KLAPP card is lost, stolen, breaks or is damaged, the registered holder of the card can close the card and purchase a new one through “My pages”. The user can then transfer the credit on the old KLAPP card to the new KLAPP card. It is not possible to request a new 10-ticket user card that has been lost, stolen or damaged.

6.2

If a KLAPP card with auto top-up is lost, stolen, breaks or is damaged, a replacement card with auto top-up is not automatically reinstated. The customer must manually register his/her new card for auto top-up on “My pages”.

6.3

The holder of a KLAPP card can submit comments on entries and request a refund on “My pages”. Strætó bs. reserves the right to investigate individual entries in greater detail before reaching a decision on refunds. Cards that have not been registered cannot be refunded.

6.4

KLAPP cards that have been inactive for over 24 months are automatically closed, and any remaining credit will be deposited into the charitable account of Strætó.

6.5

Refunds and renewals may be subject to processing fees in accordance with the price list of Strætó bs.

6.6

All disputes are subject to the review and approval of Strætó bs. Strætó bs. may request additional data or evidence from a customer before a decision is made. A KLAPP customer must notify Strætó bs. of any dispute regarding transaction entries within 30 days of such transaction.

6.7

If a personalized pass from the old ticketing system is lost or broken, the customer must move to the KLAPP ticketing system.

7.1

In relation to the use of services pursuant to these terms and conditions, and in communications with Strætó, Strætó processes personal data of individuals as further outlined in the Data Protection Policy of KLAPPIÐ, accessible here.